Privacy Policy tokyo88

Tokyo88 collects various types of personal information from our members for the purposes stated in this policy. Data collection is carried out transparently and only for legitimate needs in operating our platform services.

Information you provide directly:

• Full name as shown on official identification documents (MyKad or passport)
• ID card number or passport number for identity verification (KYC) purposes
• Date of birth to verify that you meet the minimum age requirement of 18 years
• Active email address for account communication and verification
• Mobile phone number for two-factor authentication and important notifications
• Bank account details for processing deposits and withdrawals
• Copy of identification document and proof of address during the KYC process

Information collected automatically:

• IP address, device type, operating system, and web browser version used
• Approximate geographic location based on IP address (not precise GPS location)
• Game session data including date, time, game type, and wagering amounts
• Complete transaction history including deposits, withdrawals, and bonuses received
• Account activity logs including logins, settings changes, and support communications

Tokyo88 uses collected personal data for various legitimate operational purposes. We ensure every use of data is proportionate to the actual need and does not exceed what is necessary.

We do not use your data for any purpose not listed in the table above without first obtaining your renewed consent. If you wish to withdraw consent for marketing purposes, you may do so at any time through your account settings or by contacting our support team.

Every processing of personal data by tokyo88 is based on at least one valid legal ground. This is our commitment to ensuring all data processing activities are carried out responsibly and transparently.

• Contract Performance: Processing necessary to enable us to provide the services you registered for, including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML (Anti-Money Laundering) and KYC requirements set by the authorities.
• Legitimate Interest: Processing for the purposes of fraud prevention, platform security enhancement, and user experience improvement, provided these interests do not override your fundamental rights.
• Consent: For marketing communications and non-essential cookies, we request your explicit and clear consent before processing the relevant data.

Tokyo88 never sells members' personal data to any party for commercial purposes. However, in operating the platform, we may need to share certain information with trusted third parties in the following situations:

• Payment Service Providers: Transaction information is shared with authorized payment processors such as banks and e-wallet providers to facilitate smooth deposits and withdrawals.
• Game Providers: Minimum game session data is shared with registered third-party game providers for the purpose of game operation and dispute resolution.
• Identity Verification Services: KYC data is shared with authorised third-party identity verification service providers to verify the authenticity of submitted documents.
• Statutory Authority: We may be required to disclose certain information to legal or regulatory authorities based on a court order or valid legal obligation.
• Analytics Services: Anonymised usage data (which cannot identify individuals) may be shared with analytics providers for the purpose of improving the platform.

All third parties we work with are required to comply with strict privacy policies and are not permitted to use your data for any purpose other than those specified in the service agreement with tokyo88.

Tokyo88 uses cookies and similar tracking technologies to enhance your platform experience, enable certain features to function correctly, and understand aggregate usage patterns.

Types of cookies we use:

• Essential Cookies: Required for basic platform operations such as login session verification and security. These cookies cannot be disabled.
• Preference Cookies: Save your preferences such as language, time zone, and display settings for a more personalized experience.
• Analytics Cookies: Help us understand how members use the platform for continuous improvement purposes. Data is collected anonymously.
• Performance Cookies: Monitor platform performance and promptly identify any technical issues for resolution.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the tokyo88 platform. Continued use of this platform after the cookie notice is displayed is considered your consent to the use of cookies as described.

The security of your personal data is our highest priority. tokyo88 continuously invests in the latest security technologies and procedures to ensure your data is always protected against unauthorized access, breaches, or misuse.

• End-to-End Encryption: All data communications between your device and the tokyo88 servers are protected with unbreakable 256-bit TLS/SSL encryption.
• Two-Factor Authentication (2FA): A 2FA system is integrated for all logins and withdrawals to ensure only you can access your account.
• 24/7 Monitoring: Our cybersecurity team continuously monitors systems to detect and respond to any threats or suspicious activity.
• Periodic Penetration Testing: We conduct regular penetration testing and security audits by accredited independent security firms to identify and address any vulnerabilities.
• Data Segregation: Sensitive data such as passwords is stored using strong one-way hashing and is never stored in plain text.
• Secure Backup: Data is automatically backed up to separate server locations, also fully encrypted, to ensure service continuity.

Tokyo88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable laws in Malaysia.

• Active Account Data: Retained for the duration of your active account and for 7 years after account closure to fulfil AML and tax legal requirements.
• Transaction Records: Retained for a minimum of 7 years after the transaction takes place, in line with Malaysia's financial legal requirements.
• KYC Documents: Retained for the duration of the active account and a minimum of 5 years after account closure or resolution of any related disputes.
• Communication Logs: Customer support logs are retained for 3 years for reference and dispute resolution purposes.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications from us.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it in accordance with established data management procedures.

As a tokyo88 member and owner of your personal data, you hold certain rights protected under Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to respecting and facilitating the exercise of these rights.

Tokyo88 strictly prohibits the use of our platform by anyone under the age of 18. Our platform is not designed for children and we do not intentionally collect any personal data from minors.

If we discover that we have inadvertently collected personal data from individuals under the age of 18, we will take immediate steps to delete that data from our systems. If you believe your child has registered an account on our platform, please contact our support team immediately so that appropriate action can be taken.

Tokyo88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or improvements in how we protect your data.

When significant changes occur, we will notify you via:

• Email notification sent to the address registered in your account
• A clear notice displayed on the tokyo88 homepage for a minimum of 30 days
• In-platform notification during your first login session after the amendment

The effective date of the latest version of this Privacy Policy will always be displayed at the top of this page. Continued use of the tokyo88 platform after the amendment's effective date constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, we encourage you to contact us directly. Our privacy team is ready to assist you at all times.

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform
• Response Time: Within 2 business days for general enquiries; 14 business days for formal data rights requests

We are committed to resolving every complaint fairly, transparently, and within a reasonable timeframe. If you are not satisfied with our response, you have the right to refer the complaint to the Department of Personal Data Protection (JPDP) Malaysia for further investigation.